Ivalua Value Award 2023 for the best Partner in the DACH Region.

Level 2 Ivalua Buyer Application and Administrative Support

Backed by extensive experience from over a decade of maintaining Ivalua Buyer projects, Run Team can ensure uninterrupted procurement operations to meet target SLAs. Highly skilled and versatile staff – Ivalua certified Application Engineers, Integration Specialists and Database Engineers can handle any kind of emergency. Two locations worldwide (EMEA and APAC) guarantees high availability over any circumstances.

Ensure uninterrupted procurement operations with Application support for Ivalua

Monitoring, analysis and responsiveness to reported tickets (also providing ticketing tool)
Providing issue workaround if possible, until target fix finalization
Correction of all reported bugs that can be done via the use of configuration tools of Ivalua Buyer
Coordination of bug corrections and other escalations to L3
Preparation of delivery containing fixes and improvements, secured by QA process
Proactively monitoring of system’s performance to ensure performance issues prevention
Ability to collect requirements, design and develop new functionalities in Change Request process
Regular status reporting and contact maintenance with customer

Optional services – Administrative support for Ivalua

Answer to questions related to Ivalua Buyer Functionalities
Manage Taxonomy data
Manage Organization structure data
Manage Currency conversion
Admin workflow activities:
- Can reverse approval workflow
- Reassign validation task to other user
Manage users accounts:
- Profile assignment
- Taxonomy assignment
- Organization assignment
- Creation of additional user accounts
- Reassignment users authority when previous user will be inactive
Manage dictionary data that do not require tag delivery

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Ivalua

Guiding your organization to business excellence

We are offering additiona products and services for the Ivalua platform leveraging 15 years of experience in implementing the Ivalua platform.

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Premium Quality Assurance Services

OptiBuy offers expert Quality Assurance in software development, ensuring improved product quality, cost savings, and customer satisfaction.

Level 2 Ivalua Buyer Application and Administrative Support

Ensure uninterrupted procurement operations with Application support for Ivalua

Optional services – Administrative support for Ivalua

Services forIvalua

Services forIvalua

Services for
Ivalua

Services for
Ivalua